Order Cancellation: You May Cancel an Order Only Before It is Dispatched. We Allow Cancellations Within 24 Hours of Placing the Order, Provided the Order Has Not Already Entered the Shipping Process. To Cancel, Please Contact Our Customer Support (or Use the Cancellation Option on the Site) as Soon as Possible After Ordering. Once We Have Shipped Your Order, It Cannot Be Canceled or Changed (This is Because of Our Product’s Perishable Nature and Bulk Packaging). If We Must Cancel Your Order (for Example, Due to Stock Unavailability or Pricing Error), We Will Notify You and Issue a Full Refund.

Non-returnable Items: All Sales Are Final for Change-of-mind. We Do Not Accept Returns or Exchanges Simply Because You Changed Your Mind or Ordered the Wrong Product. Please Order Carefully.

Damaged or Incorrect Orders: We Want You to Receive the Correct Product in Good Condition. If Your Order is Incorrect or Damaged, Please Contact Us Immediately (Within 48 Hours of Delivery) With Photographs of the Issue. For Example, if You Received the Wrong Rice Type or a Bag With Punctures, Email Us With Clear Pictures. We Will Verify the Issue and, at Our Discretion, Offer a Replacement or Refund. In Other Words, Eligible Problems Are: Wrong Item, Missing Items, or Goods With Transit Damage. You Can Initiate a Replacement or Refund Request by Providing Evidence (Photos) of the Damage or Error. As a Guideline, One Food Retailer’s Policy Allows Replacements for Damaged/incorrect Products Reported Within 2 Days of Delivery. We Follow a Similar Approach: Please Report Any Issues Promptly.we Cannot Honor Claims for Damage After 2 Days, or for Products That Have Been Used or Opened. Also, if the Packaging is Visibly Tampered or Destroyed When Accepted, It May Void the Replacement Claim. To Be Clear: Once You Sign for the Delivery, We Assume the Package Arrived Intact. Inspect Your Order at the Door. “acceptance of a Tampered or Externally Damaged Package Will Automatically Disqualify You From Any Replacement Claim. In Practice, if Your Package is Damaged on Arrival, Please Refuse It or Notify Us Immediately.

Refund Processing: If a Refund is Approved (Whether Due to Cancellation or a Verified Problem), We Will Credit the Amount to Your Original Payment Method. We Process Refunds Promptly in Accordance With Rbi Guidelines. Typically, It Takes About 7–10 Working Days for the Money to Appear in Your Account After We Initiate It. The Refund Will Go Back to the Same Payment Source You Used (Credit/debit Card, Upi, Etc. In Rare Cases of Debit-card or Bank Payments, Your Bank’s Own Processing Time May Add a Few Days. We Will Notify You Once the Refund is Done.

Escalation: If You Have Any Unresolved Issue With a Refund, Please Contact Our Customer Care Team. In Compliance With Indian Law, We Have Appointed a Grievance Officer to Handle Consumer Complaints. You Can Escalate Your Concern to the Grievance Officer, Whose Details Are Provided in Our Privacy Policy and on the Site. (This Ensures That, as Required Under the Information Technology Act 2000, There is a Designated Officer to Address Consumer Grievances).